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Purchasing guidance
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Location: Home > Our Service > Purchasing guidance

Telephone service
    Monday to Friday   9:30AM to 6:30 PM

Our company establishes service terms 
    All the service we provide is completely according to the issued service terms and operation rules.
You can contact us through telephone, fax or E-mail to buy the products you need conveniently. The service terms that is the agreed basis for both parties to process right, it’s always effective unless to violate the mandatory of law. When form an order, at the same time, you acknowledge that you have the right and behavior ability to buy the products, meanwhile you are responsible for the accuracy of all information that providing in the order.

Price and Quantity
    The final price is which both parties are agreed with, the price, quantity and delivery date will note in the order. If accident happens after you formed an order, for price change by supplier to raise price, tax amount change or due to web site make mistakes, you can cancel your order and we hope you can send an E-mail or make a phone to feedback to our service department in time. Further more, if your order out of stock, you can cancel it.

Quality Promise
    We promise all the products we sale are comply with the quality standard of manufacturer and strictly process anti-static, wet and prevent damage etc protection measures in the process of purchase, storage and delivery. We are responsible for replacement or return when the product is proofed to have quality problem but dose not assume joint liability.
    We will not be liable for any improper use by customers (such as the electrostatic discharge, welding undeserved, over electric flow over voltage, or exceed the range of temperature and humidity etc) and cause damage to the product's. Product characteristics, parameters and quality certification are to the related data issued by manufacturer shall prevail. Please read carefully the product data brochure and related materials can download from STK website.
    If damage in transportation, please keep intact packaging and container and advise express staff contact our sale representative immediately to negotiation and solve the problem.

Bank remittance
      BANK NAME:  Shenzhen Development Bank Co., LTD
      ACCOUNT:  OSA11008771027301
T/T (prepaid)
      When we confirm to receive the prepaid, we’ll stock up immediately and delivery as you require in order.
ESCROW (entrusted payment)
    When you entrusted the third party agencies (or company) in order to pay, the third party agencies (or company) confirm with us to receipt the prepaid, we’ll stock up immediately and delivery as you require in order. After you confirmed the goods, the third party agencies (or company) pay the residual balance to us.

Transportation and Delivery 
    We will delivery to the destination on time which as our contract signed.
    We delivery depend on the carrier which our customers choose and our customer should responsible for the freight and risk.

    To product quality problems, please contact our sales representative to negotiate return after you received the goods in 30 days.
    To receive the inconsistent part no. or quantity with the delivery, please contact our sales representative after receipting the goods in three days, so as to find out the problem and handle in time.
    Before the return, please explain the detail reasons in writing and after our sales representative agree with, so we’ll return. When mail goods, please enclosed product list copy, invoice copy, shipping documents and the certification of delivery date copy of postmark. All the returned goods after checked and identified by STK technology department, sales department and other relate departments, we’ll process it at once.

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